Privacy Policy

Confidentiality and protection of your personal data are extremely important for Bees Airlines SRL, (hereinafter referred to as «Bees Airlines», «we», «airline»). We want your personal information to be securely protected when you use our website and our other services. We require our employees and partners to adhere to the highest standards of personal data handling and protection.

This privacy policy is an integral part of our Rules of passenger transportation, Passenger carriage contract, Information on Cookies and the carriage contract entered into with us at the time of your purchase. This privacy policy will also apply if your ticket and / or service has been purchased for you by any third party.

We process your personal data only if there is one of the conditions set out in Article 6 of the General Data Protection Regulation approved by the Regulation of the European Parliament and of the Council of the European Union (EU) 2016/679 (hereinafter – «GDPR»), in particular but not exclusively:

  • a) you have given consent to the processing of your personal data;

  • b) the processing of personal data is necessary for the performance of the carriage contract with you and / or the provision of additional services, or in order to take steps at your request prior to entering into a contract;

  • c) the processing is necessary to comply with the obligations imposed on the airline by applicable law.

The text of this privacy policy in the English language takes precedence over any other language versions. Please read this privacy policy carefully to understand how we process and protect the personal data which you provide to the airline.

1. Definitions

In this privacy policy, the terms are used in the following meanings:

Personal data - information or a set of information about an individual who is identified or can be specifically identified.

Processing of personal data - any action or set of actions, such as collection, registration, accumulation, storage, adaptation, modification, renewal, use and distribution (transfer), depersonalization, destruction of personal data, including the use information (automated) systems.

Website is a website moderated by Bees Airlines SRL and available at https://beesromania.aero.

2. The owner of personal data

Bees Airlines SRL, Nr.Reg.Comert :J40/2417/2015, is the data controller within the meaning of the GDPR.

Our location: Platinum Business & Convention Center, 172-176 Bucuresti-Ploiesti Road, Building A1_1F_02.2, Bucharest, 013686, Romania.

3. Purposes of personal data processing

We process your personal data in accordance with the GDPR. The law of the country of destination or departure may set additional conditions for the processing of your personal data.

We process personal data to ensure that your flight is as comfortable as possible and that related issues are resolved as quickly as possible. We process your personal data, in particular, but not exclusively, for:

  • purchase of air tickets;

  • sending booking confirmations;

  • providing additional services related to your booking;

  • providing answers to your questions, suggestions or claims;

  • create and maintain your account on the website;

  • fulfillment of the carriage contract;

  • compliance with legal requirements provided by local authorities;

  • ensuring check-in for your flight;

  • check-in of your luggage;

  • notifications of changes in transportation.

Also, in case of your consent, we process your personal data, in particular, but not exclusively, for:

  • acquaintance with our special offers and offers of our partners;

  • improving the quality of our services;

  • giving you the opportunity to participate in our loyalty programs.

We request personal data only to the extent necessary to fulfill the carriage contract or provide you with a particular service.

You can withdraw your consent to the processing of personal data at any time without prior notice.

4. Personal data which we collect

We process the following personal data categories:

  • Name, surname

  • Passport details

  • Nationality

  • Postal address

  • E-mail

  • Phone number

  • Identity document details

  • Visa information

  • Details of credit/debit cards

  • Bank account details

  • Booking details and additional services purchased

  • Health information (for special services providing)

  • Information about communication with Bees Airlines staff

  • Processing of other categories of personal data

On our website, we have indicated certain fields as obligatory. Without their completion, we will not be able to enter into a carriage contract with you or provide you with a service. The information that is required for entry is collected by us in connection with legal requirements and / or for entering into a carriage contract with you or providing other additional services.

The information indicated as obligatory is the personal data which we collect.

5. Special categories of personal data

In order to provide you with a certain service, we may need information that is sensitive according to applicable data protection laws. Information regarding assistance from our side or food preferences may indirectly provide information about your ethnic origin, your religious beliefs or your state of health.

This data is collected only with your consent - when you select the appropriate services at the time of booking - and is used only to provide certain services during your trip. You may refuse to provide consent for the collection of this information. As a result of such refusal, there is a possibility that you will not be able to use these services.

6. Processing of personal data of minors

We are unable to determine the age of website users who provide their personal data. If you believe we have collected personal data about your minor child without the consent of a parent or guardian, you may contact us to remove such information.

7. Term for which personal data is collected

We do not store your personal data longer than necessary. The duration of storage depends on the purposes for which the data is processed.

If necessary, we store your personal data until the expiration of storage periods and deadlines set by applicable law. This shelf life can be up to 10 years.

After the expiration of the period necessary for the storage of your personal data, it must be deleted and / or destroyed.

When deleting / destroying personal data, we will take reasonable measures to ensure that it is impossible to recover deleted / destroyed data.

8. Methods of collecting personal data

  • a) We collect personal data that you provide to us directly through the website;

  • b) We collect personal data provided to us by your tour operator or travel agent;

  • c) We collect personal data provided to us by partner airlines or other companies involved in the organization of your trip;

  • d) We collect personal data from partners who participate in our loyalty programs;

  • e) We collect personal data provided by social network providers if you use the relevant social network to log in to the website.

9. Transfer of personal data to third parties

We require all our partners to adhere to strict confidentiality measures and the protection of processed personal data in accordance with this privacy policy and applicable law.

If necessary, your personal data may be transferred to the following categories of third parties:

  • a) partner airlines (airlines performing part of the carriage);

  • b) suppliers of ground handling services and other ancillary services;

  • c) other service providers (for example, providers responsible for setting up the website; newsletters, payment service providers, etc.);

  • d) state bodies.

10. Place of storage of personal data

The databases of processed personal data are placed on servers located in the airline's office at the following address: Platinum Business & Convention Center, 172-176 Bucuresti-Ploiesti Road, Building A1_1F_02.2, Bucharest, 013686, Romania.

11. Terms of personal data protection

We take appropriate security measures to ensure the protection and confidentiality of your personal data. We have implemented appropriate physical and technical security measures to protect your personal data from unauthorized access, destruction, alteration, damage or disclosure.

12. Procedure for access to personal data

At our airline, your personal data is processed by duly authorized employees: flight attendants, agents of our customer contact center, sales departments, operating agents, IT departments, etc.

All employees comply with applicable laws and applicable policies regarding access to personal data. Access to personal data occurs only if it is necessary to achieve the relevant objectives and job responsibilities.

13. Your rights

The GDPR provides for the following rights:

  • the right of access (Article 15 of the GDPR);

  • the right to rectification (Article 16 of the GDPR);

  • the right to erasure ("the right to be forgotten") (Article 17 of the GDPR);

  • the right to restriction of processing (Article 18 GDPR);

  • the right to data portability (Article 20 of the GDPR);

  • the right to object (Article 21 of the GDPR).

14. Contact information

If you have additional questions regarding the protection of personal data in connection with the use of the website or the receipt of services, we suggest that you contact our employee responsible for the processing of personal data in the EU and in other countries.

Email address: [email protected]

15. Privacy Policy

The latest version of this privacy policy is dated February, 2024.

We reserve the right to change this privacy policy from time to time. All changes are published on our website. We offer you to regularly read the privacy policy, especially when concluding a carriage contract or ordering our services.

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